Frequently Asked Questions
- How does Proctortrack differ from LockDown Browser and Respondus Monitor, which institutions may already be paying for?
- Is it possible to have access to the Proctortrack client-side software so that institutions can do testing of installs on PCs, Macs and Chromebooks?
- Proctortrack has four tiers of service. Which tier(s) do institutions have access to?
- Are there provisions for students who are unable to show their face for cultural or other reasons?
- Does ProctorTrack comply with FIPPA? Does ProctorTrack have Security and Privacy Impact Assessment documentation available?
- Is it possible to store student data for longer in the event that a student appeals a grade?
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- What happens if a student does not have access to the required technology (i.e. a webcam) to complete a remote proctored exam?
- What happens if a student does not agree to the terms and conditions of Proctortrack?
- What is eCampusOntario’s support for Proctortrack?
- Is there a live chat or other mechanism for a student to get technical support during an exam?
- Will faculty be able to run short, trial exams with their students?
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- Where is data stored, and for how long?
- What happens if a student does not have access to the required technology (i.e. a webcam) to complete a remote proctored exam?
- What happens if a student does not agree to the terms and conditions of Proctortrack?
- What is eCampusOntario’s support for Proctortrack?
- Until when is eCampusOntario providing access to Proctortrack?